frequently asked questions

Welcome to the land of answers. We've tried to think up what possible questions or concerns our clients might have surrounding supporting Pollen Nation, and we've come up with these so far. We'll add more as new ones trickle in so hopefully you'll always find everything you need, right here.

How much is delivery?

Delivery within Carleton Place is $5. All other deliveries as far east as Ottawa's Centretown neighbourhood are $12. Pick-up is always free :)

Can I order online?

Of course you can! Simply place your order through email or any of the contact forms on the site. Please include specifics regarding delivery date. time and location as well as tone/colours/specific floral. Basically anything you think we’d need to know to make a fantastic product.

We will then follow up with a phone call to confirm your order details and obtain payment information. We accept: Visa, MasterCard, and Email Money Transfers (EMT).

Help! I haven’t received my order yet.

If you are worried about the delivery of an order for any reason please call 613 986 4337. We will be able to give you exact times etc. that delivery is to be made.

What happens after I place my order?

We will then follow up with a phone call to confirm your order details and obtain payment information. We accept: Visa, MasterCard, and Email Money Transfers (EMT).

After the phone call, our little flower elves will get to work and delivery will be made to the recipient at the time specified by you, the sender. If for any reason there is a delay or a change needs to be made, the sender will be called and notified immediately.

Do I receive an invoice for my order?

You can request a receipt for your order that can be sent to you via email. If you are planning on working with us for weddings/events a quote will be made up and sent over after our consultation “Coffee with Kate”. If you decide to work with us, a deposit of a minimum of 10 percent will be made and you will be invoiced for the final amount 2 weeks before the date of the event/wedding.

connect with us

pollen nation floral studio

(613) 986 4337

much love